Lunadesk · AI Powered Helpdesk
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AI-native helpdesk · Built by the Flashpricer team

The AI helpdesk that knows your customers

Every reply drafted before you open the ticket. Luna checks the Stripe plan, the order or your own product first, and learns from every edit. Email, live chat, Amazon and Walmart in one inbox, AI included, from $39/month.

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5-minute setup $0 due today Flashpricer runs 100% of its support on Lunadesk
  • Email
  • Live chat
  • Amazon
  • Walmart
  • Shopifysoon

One helpdesk,
shaped to your business

Start from the setup that matches how your customers reach you. AI is included on every plan.

For SaaS companies Support that knows the account

Every ticket opens with the customer’s Stripe plan, billing status and lifetime value. Connect your own product over MCP and Luna looks things up for you.

  • Stripe context
  • Live-chat AI
  • MCP to your product
AI helpdesk for SaaS teams

For marketplace sellers Amazon & Walmart in one inbox

Amazon (North America, Europe, Far East) and Walmart US messages land beside your email, with the order already on screen and every marketplace SLA tracked.

  • Amazon SPN approved
  • SLA timers
  • Live order context
AI helpdesk for Amazon & Walmart sellers

Running a Shopify store? The Shopify connector is coming soon.

LIVE PRODUCT

One inbox. Every channel.

Watch a real buyer message flow through Lunadesk — from triage to an AI draft that is ready before you open the ticket.

Lunadesklunadesk.ai
Inbox
All23
Refunds3
A-to-z1
Feedback7
Account Health
On-time delivery98.4%
Late Ship0.9%
Cancel1.2%
Listings
Active847
Suppressed2
Sarah K. · Where is my order?
Amazon·SLA 23h remaining
● Open
SK
Sarah K. · 2m ago
Hi! I placed an order 3 days ago and haven't received any updates. The estimated delivery was supposed to be today. Could you check on the status please? Thanks!
AI Draft · ready on open
Hi Sarah — thanks for reaching out! I checked your order #112-3847562-9384726. Your Premium Wireless Earbuds shipped via UPS on May 11 and are out for delivery — estimated arrival May 14 by 8pm. Tracking: 1Z999AA10123456784. Let me know if anything else comes up. — Lunadesk Support
Type a reply or press ⌘K for AI…
Order Details
Order ID
112-3847562-9384726
Premium Wireless Earbuds
Black · Qty 1
Order Total$84.99
CarrierUPS
Tracking1Z999AA10…
StatusOut for delivery
ETAMay 14, 8pm
✓ NO PREVIOUS TICKETS
Buyer history: 12 orders, 0 returns, 5★ rating.
Lunadesklunadesk.ai
● Live
SK
Where is my order? It was supposed to arrive today.
⚡ AI draft ready
Hi Sarah! Your order shipped via UPS on May 11 — out for delivery today by 8pm. Tracking: 1Z999AA10…

Built around the AI.
Not bolted on.

Luna is part of every ticket from the moment a message lands, and she gets better with every edit your team makes.

You stay in charge

Luna drafts, your team sends. Live-chat answers are opt-in, and missions auto-send only if you allow it, after a delay you can cancel.

Learns from every edit

Each change your team makes becomes a lesson Luna keeps. When she isn’t sure, she asks instead of guessing.

No macros, on purpose

No canned-reply library to maintain. Luna writes each reply from the customer’s real context, so there is nothing to keep up to date.

AI isn’t an upsell

eDesk and Gorgias charge up to $1 per AI resolution. We don’t: drafts, triage and spam filtering are included on every plan.

Plugs into your product

Connect your own back office through MCP. Luna looks up accounts while she writes, and any action that changes data waits for your approval.

Compare Lunadesk withZendeskeDeskGorgias

AI & LUNA BOT CREDITS

Automatic AI is free. Luna Bot credits are included.

Everything the AI does on its own is unmetered on every plan. Credits only count what you ask Luna Bot to do.

FREE · UNMETERED

Automatic AI

Luna drafts every reply in the background with your tone, the live order, buyer history, and your knowledge base. Triage, spam detection, and auto-closing robot notifications run on their own.

  1. A buyer message arrives
  2. Luna triages it, filters spam, and reads the order
  3. The draft is ready when you open the ticket — review and send
Never consumes a credit, whatever your volume.
ON DEMAND
CREDITS INCLUDED

Luna Bot

Ask Luna Bot from any page: refine a draft, write a help-center article, build a dashboard, or set up missions — scheduled or event-based tasks she runs for you.

  1. Ask Luna Bot, or give her a mission
  2. She works with your tickets, orders, and connected tools
  3. Missions prepare a draft — or send it after a delay your team can cancel
Luna Bot credits per month
  • Starter600 / mo
  • Growth1,000 / mo
  • Pro2,400 / mo
  • Scale6,000 / mo
Extra credits: $0.04 each
Auto-send is opt-in per workspace and off by default.
How Luna Bot works
Automatic AI on every plan, never metered. Luna Bot credits reset every billing cycle.

Every feature. Every plan.
Pay by message.

No per-agent gotchas. Automatic AI is never metered, and every plan includes Luna Bot credits. Just a clean monthly bill that scales with your inbox.

Starter
For solo sellers getting started.
$39/ mo
Billed annually — save $120/yr
Incoming Messages300 / mo
Outbound MessagesUnlimited
Luna Bot credits600 / mo
Visitor session replay24 h / mo
Overage$0.47 / ticket
Overage, per message$0.03 / msg
Seats1 seat
+$5 / extra seat
Start free trial (opens app.lunadesk.ai)

14-day free trial. No credit card. Cancel in 1 click.

All channels & features included
Amazon, Walmart, email & live chat (Shopify & TikTok Shop soon)
Unmetered AI drafts, triage & spam filter
Luna Bot, missions & 10 integrations
Session replay of live-chat visitors
Email support
MOST POPULAR
Growth
For growing sellers across 2+ channels.
$65/ mo
Billed annually — save $168/yr
Incoming Messages800 / mo
Outbound MessagesUnlimited
Luna Bot credits1,000 / mo
Visitor session replay72 h / mo
Overage$0.36 / ticket
Overage, per message$0.03 / msg
Seats2 seats
+$5 / extra seat
Start free trial (opens app.lunadesk.ai)

14-day free trial. No credit card. Cancel in 1 click.

Everything in Starter
More messages, seats, Luna Bot credits & replay hours
Pro
For multi-brand operators.
$159/ mo
Billed annually — save $480/yr
Incoming Messages2,000 / mo
Outbound MessagesUnlimited
Luna Bot credits2,400 / mo
Visitor session replay168 h / mo
Overage$0.35 / ticket
Overage, per message$0.02 / msg
Seats5 seats
+$5 / extra seat
Start free trial (opens app.lunadesk.ai)

14-day free trial. No credit card. Cancel in 1 click.

Everything in Growth
Lower overage per message
Scale
For agencies and high-volume sellers.
$399/ mo
Billed annually — save $1200/yr
Incoming Messages5,000 / mo
Outbound MessagesUnlimited
Luna Bot credits6,000 / mo
Visitor session replay480 h / mo
Overage$0.34 / ticket
Overage, per message$0.01 / msg
SeatsUnlimited seats
All seats included
Start free trial (opens app.lunadesk.ai)

14-day free trial. No credit card. Cancel in 1 click.

Everything in Pro
Lowest overage per message

Frequently asked questions

Quick answers. Email support@lunadesk.ai if you need more.

Is Lunadesk only for Amazon sellers?
No. Lunadesk is an AI helpdesk for small and mid-sized support teams: SaaS companies, marketplace sellers and, once the Shopify connector ships, online stores. It brings email, live chat with session replay and a help center together; marketplace sellers can also connect Amazon (North America, Europe, Far East), as an approved app in Amazon’s Service Provider Network, and Walmart US. The Flashpricer team runs 100% of flashpricer.com’s customer support on Lunadesk.
Is Lunadesk an alternative to Zendesk, Intercom or Freshdesk?
Yes, for small and mid-sized teams that want the AI included rather than metered. Luna drafts a reply to every ticket in the background, learns from every edit your team makes, and works with context from Stripe, your orders and your own product through MCP. Automatic AI is included on every plan with no per-resolution fee, from $39/month with a 14-day free trial, and you can import your tickets from Zendesk.
Which channels does Lunadesk support?
Email, live chat, Amazon and Walmart today, each connected through its official route: you forward your support email to Lunadesk, add the live-chat widget to your website, and connect Amazon (North America, Europe, and Far East) through the Selling Partner API and Walmart US through the Walmart Marketplace API. Setup takes about 5 minutes per channel, with no code and no developers. Shopify is coming soon; TikTok Shop, eBay and WhatsApp are on the roadmap.
How does message-based billing work?
Each plan includes a monthly bucket of incoming customer messages. Replies you send are always free, and automatic AI — background drafts, triage, spam detection — is never metered. If you exceed your bucket, each extra incoming message is billed at $0.01–$0.03, and each new ticket those messages open adds $0.34–$0.47, depending on your plan. Separately, every plan includes Luna Bot credits (600 to 6,000 a month) for what you ask Luna Bot to do.
Does the AI send replies on its own?
Not for email and ticket replies: Luna drafts them in the background and a person on your team sends them. There are two opt-in exceptions. The live-chat AI can answer website visitors on its own, and a Luna mission switched to auto-send sends after a delay your team can cancel. Both are off by default.
Does Lunadesk use macros or canned responses?
No, by design. Instead of a library of canned replies to keep up to date, Luna drafts a specific reply to every ticket in the background, before an agent opens it. She uses the conversation, your help center, your website and connected data such as the Stripe plan, the order and its tracking, then learns a lesson from every edit your team makes and asks when she is unsure.
Can Lunadesk’s AI use data from my own product?
Yes. Lunadesk connects to your product through your own MCP server, so Luna can look up the customer’s account while she drafts a reply. You choose which tools Luna may use on her own and which need approval, and actions that change data always wait for your team. SaaS teams can also connect Stripe, which adds the plan, billing status and lifetime value to every ticket.
Is the AI really included? What’s the catch?
No catch. Everything the AI does on its own — background drafts, triage, spam detection, auto-closing robot notifications — is included on every plan and never metered, with no per-resolution charges. The only AI usage that counts is what you ask Luna Bot: chats, draft refinements, and missions draw on the Luna Bot credits your plan includes (600 on Starter, 1,000 on Growth, 2,400 on Pro, 6,000 on Scale each month). Extra credits cost $0.04 each, and there is never a per-resolution fee. When phone is enabled, call transcription, AI call summaries and Luna’s in-call help also use Luna Bot credits.
What are Luna Bot credits?
Luna Bot credits measure the work you ask Luna Bot to do: refining a draft in the draft studio, writing a help-center article, building a dashboard, chatting with an integration, or running a mission. Every plan includes a monthly amount — 600 on Starter, 1,000 on Growth, 2,400 on Pro, and 6,000 on Scale — and it resets each billing cycle. Extra credits cost $0.04 each when your workspace allows overage; otherwise Luna Bot pauses and tells you when credits come back. Automatic AI, like background drafts and spam detection, never uses credits. When phone is enabled, call transcription, AI call summaries and Luna’s in-call help also use Luna Bot credits.
What is session replay, and what happens when I use up my hours?
Session replay records the screen of a live-chat visitor and attaches the replay to the ticket once they start chatting, so your team sees what the visitor saw. Recording stays on the visitor’s device and only uploads after a conversation begins, and you can mask typed inputs or all text. Each plan includes monthly recording hours — 24 on Starter, 72 on Growth, 168 on Pro and 480 on Scale. There is no overage: once the hours are used, new recordings stop until the next billing cycle.
Does Lunadesk have a status page?
Yes — Lunadesk publishes a public status page at hq.help.lunadesk.ai/status. It reports live availability for the web app, sync and processing, marketplace notifications, email tracking, and the help center, plus incident history. No login is required to view it.
Does Lunadesk support Shopify, TikTok Shop, eBay or WhatsApp?
Not yet. Lunadesk supports Amazon (North America, Europe, Far East), Walmart US, email and live chat today. Shopify is coming soon; TikTok Shop, eBay and WhatsApp are on the roadmap. Each one appears in your workspace when it ships.
What are Luna missions?
Luna missions are tasks you hand to Luna, run on a schedule or when an event happens. By default a mission prepares a draft for your team. If you switch auto-send on, it sends the reply itself after a delay your team can cancel; auto-send is off by default. Missions use your plan’s Luna Bot credits.
Which integrations does Lunadesk support?
Stripe gives every ticket live billing context. Slack posts ticket events to one or several channels, and Trello turns a ticket into a card and brings the card activity back into the ticket. ShipStation, UPS and FedEx add shipments and tracking, GoHighLevel adds the CRM contact and booking links, Fathom gives the AI your last call with the customer, and Google Calendar booking links let customers book time with you. Website Knowledge lets Luna learn from your own site, signed webhooks connect Zapier, Make, and n8n, and MCP connects Lunadesk to your own product through your MCP server, so Luna can look up a customer’s account (actions that change data need your team’s approval).
Always on
24/7 inbox triage. Sleep through the time zones.
Intelligent
AI that reads order context, tone, and SLA before it writes.
Conversational
Replies that sound like your team — not a template.
Reliable
Built on official marketplace APIs. Attachments scanned for malware.
Intelligent, always-on support — the moon for calm 24/7 reliability, the stars and dots for AI-powered clarity.
Lunadesk

Stop writing replies.
Start approving them.

14-day free trial. No credit card. Live in 5 minutes. Cancel in one click.

Flashpricer runs 100% of its support on Lunadesk No per-resolution fees Attachments scanned for malware